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Application Issues

In cases where the mobile application has a malfunction, the first action that will be needed is to uninstall the application from the device and reinstall it. If the problem persists, you will need to contact the Customer Support department to find out the root cause.

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Articles in this section

  • Enhancing Customer Experience: Introducing a New Customer Support Access Page
  • Live Streaming isn't working. What should I do?
  • Application Issues
  • What happens when I face problems due to low network speed or device performance?
  • What happens at games that have been interrupted or there is a malfunction?
  • What if the game stops after I place my bet on a Live Casino / Casino game?
  • What happens in cases of technical malfunction or poor quality in the transmission of the virtual event?
  • How can I maximize the window of the video in the virtual games?
  • After how many minutes of inactivity is the playing session interrupted?
  • What are cookies and how are they being used?
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