Account Verification (KYC)

General Information (What/Why)

• Where can I verify my account?
• What documents are required for my account verification?
• Why do I need to verify my account?
• How can I send my verification documents?
• Can I proceed to a transaction before my account verification process is complete?
• How do I verify my withdrawal method?

Identification Documents

• How can a foreign citizen validate their account?

Proof of Address

• Which documents are valid as proof of address?

Credit/Debit/Prepaid Cards

• How can I validate a credit/debit/prepaid card used on the account?
• How can I validate a disposable virtual card or an instant card?
• How can I validate a card out of use?

Other Documents

• Why are additional documents requested in order to make a withdrawal?
• How can I validate the bank account for my withdrawal?