Others

Mobile & VR

• iOS & Android
• How do I download the Betano application on my iOS mobile device/s?
• How do I download the Betano application on my Android mobile device/s?
• Can I use the application on my Huawei mobile device?

Responsible Gaming

• What is Responsible Gaming?
• How can I maintain control when playing?
• What are the options available for Responsible Gaming?
• How do I set financial limits on my account?
• How can I deactivate the withdrawal request cancellation feature?
• How do I close my account?
• See all 10 articles

Legal Matters

• Where can I check the General Terms & Conditions?
• Where can I check the Betting Rules?
• Where can I check the Cash out Terms & Conditions?
• Where can I check the Casino Terms & Conditions?
• Where can I check the Bonus Terms & Conditions?

Security

• Security General Information
• Security Compliance
• How do I keep my account secure?
• How do I choose a secure password?
• How is the security of the transactions guaranteed?
• What are the IBAN, BIC and SWIFT codes?
• See all 10 articles

Technical Support

• Enhancing Customer Experience: Introducing a New Customer Support Access Page
• Live Streaming isn't working. What should I do?
• Application Issues
• What happens when I face problems due to low network speed or device performance?
• What happens at games that have been interrupted or there is a malfunction?
• What if the game stops after I place my bet on a Live Casino / Casino game?
• See all 10 articles

Complaint Procedure

• How can I make a complaint?
• Where can I find the Evaluation Form?

Data Protection

• What rights do I have and how can I manage my personal data?
• How long are my personal data being retained?
• How do I choose a secure password?
• What are cookies and how are they being used?
• Troubleshooting
• What are the possible indications that my account has been violated?

Affiliates

• Where can I check the Affiliates Terms and Conditions?
• How can I become an Affiliate?